What was the situation they were in? They were a first time home buyer.
What was their pain? They were having trouble finding a house.
What was your client aspiring to accomplish and/or what would have happened had you not been involved?
\nSo amplify Tom's situation. How did the customer feel?
They were getting frustrated.
They weren't going to be able to get their kid into the school district they wanted.
What did you do to help? Was there a \"System\" you created that helped the client navigate to a successful conclusion.
\nSo what story do you have to tell? What did you do to help? What solution or what system did you use that you can share?
\n(By the way, I would encourage you to give your system a name!)
\nAs a result of your help, what happened? What did the client say about your help?
\nExplain the transformation that the client went to through with your help. What happened?
\nSo you're telling what life was like before you, and you're telling what happened when you helped.
\nAnd this is where you insert the testimony. \"Here's what Tom had to say about his experience with us.\"
\nImportant to use this trigger: \"Who do you know?\"
\n\"Who do you know who's in a situation like Tom, having trouble finding their ideal house?\"
\nIf they have someone you should talk to (referral), what action do you want the reader to take to connect you?
\nSo finally, you're asking them to respond if they know someone.
\nSo what do you want them to do once they think of somebody? Do you want them to call you? Email you? Spell it out clearly.
... ...
I've already mentioned before that this is what I love about success stories:
\n\"Let someone else praise you and not your own mouth, an outsider and not your own lips.\" - Proverbs 27:2
\nThat's the testimonial piece that you're inserting into the \"T\" section, and the basis for your Success Story.
\nMore on getting those next week.
\nBrian
\n
\n\n","recentPosts":[{"id":9314716,"title":"What to stand on to reach things on the top shelf (of life)","slug":"what-to-stand-on-to-reach-things-on-the-top-shelf-of-life","status":"published","readingTime":2,"campaignCompletedAt":"2025-06-06T14:36:08.000Z","publishedAt":"2025-06-06T14:36:08.000Z","orderByDate":"2025-06-06T14:36:08.000Z","timeAgo":"5 days","thumbnailUrl":"https://functions-js.convertkit.com/playbutton?play=%233197e0&accent=%23ffffff&thumbnailof=https%3A%2F%2Fyoutu.be%2FRuKv9aYHAn0&width=480&height=270&fit=contain","thumbnailAlt":"","path":"posts/what-to-stand-on-to-reach-things-on-the-top-shelf-of-life","url":"https://go.briankmcrae.com/posts/what-to-stand-on-to-reach-things-on-the-top-shelf-of-life","isPaid":null,"introContent":"Recently in The Boardroom we were talking about generating ideas, and implementing ideas. For this very reason, one of the things we do in The Boardroom every month is ship a book to each member. And we do that because there's a philosophy out there, and I think Jim Rohn sums it up best: \"If you work hard on your job, you can make a living.But if you work hard on yourself, you can make a fortune.\" And the members of the boardroom realize that. They're all focused on personal development just...","campaignId":19709301,"publicationId":16278062,"metaDescription":""},{"id":9229446,"title":"Selling 'features' isn't doing you any favors","slug":"selling-features-isn-t-doing-you-any-favors","status":"published","readingTime":2,"campaignCompletedAt":"2025-05-30T14:08:49.000Z","publishedAt":"2025-05-30T14:08:49.000Z","orderByDate":"2025-05-30T14:08:49.000Z","timeAgo":"12 days","thumbnailUrl":"https://functions-js.convertkit.com/playbutton?play=%233197e0&accent=%23ffffff&thumbnailof=https%3A%2F%2Fyoutu.be%2FXyh2MHOSLs8&width=480&height=270&fit=contain","thumbnailAlt":"","path":"posts/selling-features-isn-t-doing-you-any-favors","url":"https://go.briankmcrae.com/posts/selling-features-isn-t-doing-you-any-favors","isPaid":null,"introContent":"I'm a big fan of Shark Tank. So I was sitting there recently listening to Robert Herjavec, and he said something that struck me: \"Good salespeople sell features. Great salespeople sell results. And the greatest salespeople sell...feelings.\" I reflected on that a bit, and it totally makes sense. But despite that...how often do we default to selling features? Or even at best, default to selling results? I'll wager that for most of us, it's those two defaults most of the time. So thinking about...","campaignId":19651806,"publicationId":16219386,"metaDescription":""},{"id":9132830,"title":"Beyond the struggle: Focus on what truly moves the needle","slug":"beyond-the-struggle-focus-on-what-truly-moves-the-needle","status":"published","readingTime":1,"campaignCompletedAt":"2025-05-23T14:10:21.000Z","publishedAt":"2025-05-23T14:10:21.000Z","orderByDate":"2025-05-23T14:10:21.000Z","timeAgo":"19 days","thumbnailUrl":"https://functions-js.convertkit.com/playbutton?play=%233197e0&accent=%23ffffff&thumbnailof=https%3A%2F%2Fyoutu.be%2F9ewmIpdS4LE&width=480&height=270&fit=contain","thumbnailAlt":"","path":"posts/beyond-the-struggle-focus-on-what-truly-moves-the-needle","url":"https://go.briankmcrae.com/posts/beyond-the-struggle-focus-on-what-truly-moves-the-needle","isPaid":null,"introContent":"Reader, are you struggling with market conditions? Or afraid you might be in the future? Recently I was coaching a team who was working on some things re: their goals for this quarter, and market conditions was something they were actively struggling with. And one of the best things to do when you're struggling? Assess what's in your Circles. That's... The Circle of Concern (things we're concerned about but have no control over) The Circle of Influence (things on our minds that we have some...","campaignId":19446518,"publicationId":16013142,"metaDescription":""}],"newsletter":{"formId":5822248,"productId":null,"productUrl":null,"featuredPostId":null,"subscribersOnly":false},"isPaidSubscriber":false,"isSubscriber":false,"originUrl":"https://go.briankmcrae.com/posts/want-to-differentiate-tell-their-story-not-yours","creatorProfileName":"Get Radically Referable","creatorProfileId":1384138}
Reader, as I mentioned in my last email, we send a success story to our database about once a month. Every time we do, we see an increase in our pipeline (the people who want loans) of anywhere between 10 to 25%. So if I have X number of people who want loans, I've got X + 25% after sending a Success Story out. That's a big increase in exchange for not a whole lot of effort. Think of maybe an hour of effort total, once per month. (It may take you a little longer in the beginning, of course.) What this does is...
And the most awkward thing is going to be your personal development: Getting comfortable writing how you help people. There's a formula to success stories. Credit where credit is due... This is kind of a combination of Michael Maher (who originally introduced me to the Success Story concept), Donald Miller of StoryBrand, and Ray Edwards, a professional copywriter who developed the acronym for this copywriting formula. Let's get right to it...P - Person | Problem | PainDescribe the situation your client was in. So think about a person and the problem they had or pain they were in, and describe that situation. Tom was the person. A - Aspirations | AmplifyWhat was your client aspiring to accomplish and/or what would have happened had you not been involved? So amplify Tom's situation. How did the customer feel? S - Story | Solution | SystemWhat did you do to help? Was there a "System" you created that helped the client navigate to a successful conclusion. So what story do you have to tell? What did you do to help? What solution or what system did you use that you can share? (By the way, I would encourage you to give your system a name!) T - Transformation | TestimonyAs a result of your help, what happened? What did the client say about your help? Explain the transformation that the client went to through with your help. What happened? So you're telling what life was like before you, and you're telling what happened when you helped. And this is where you insert the testimony. "Here's what Tom had to say about his experience with us." O - Offer | AskImportant to use this trigger: "Who do you know?" "Who do you know who's in a situation like Tom, having trouble finding their ideal house?" R - Response | Call to ActionIf they have someone you should talk to (referral), what action do you want the reader to take to connect you? So finally, you're asking them to respond if they know someone. So what do you want them to do once they think of somebody? Do you want them to call you? Email you? Spell it out clearly. I've already mentioned before that this is what I love about success stories: "Let someone else praise you and not your own mouth, an outsider and not your own lips." - Proverbs 27:2 That's the testimonial piece that you're inserting into the "T" section, and the basis for your Success Story. More on getting those next week. Brian Whenever you're ready, there are 2 ways I can help you:
|
Each week, get 1 actionable tip to help demystify the secrets of building a referral-based business | Join 1K+ readers
Recently in The Boardroom we were talking about generating ideas, and implementing ideas. For this very reason, one of the things we do in The Boardroom every month is ship a book to each member. And we do that because there's a philosophy out there, and I think Jim Rohn sums it up best: "If you work hard on your job, you can make a living.But if you work hard on yourself, you can make a fortune." And the members of the boardroom realize that. They're all focused on personal development just...
I'm a big fan of Shark Tank. So I was sitting there recently listening to Robert Herjavec, and he said something that struck me: "Good salespeople sell features. Great salespeople sell results. And the greatest salespeople sell...feelings." I reflected on that a bit, and it totally makes sense. But despite that...how often do we default to selling features? Or even at best, default to selling results? I'll wager that for most of us, it's those two defaults most of the time. So thinking about...
Reader, are you struggling with market conditions? Or afraid you might be in the future? Recently I was coaching a team who was working on some things re: their goals for this quarter, and market conditions was something they were actively struggling with. And one of the best things to do when you're struggling? Assess what's in your Circles. That's... The Circle of Concern (things we're concerned about but have no control over) The Circle of Influence (things on our minds that we have some...