I talk on here a lot of about one-on-one referral generation efforts. And while I'm 100% a huge advocate of that... ...one of the biggest challenges we have as a small business owner (or commissioned sales professional) is is TIME. We come across so many different people in our lines of work, and only a small percentage are going to be a fit for true one-on-one referral partner status. So what happens with all the others? Do we just ignore them? Well the answer for a lot of people is...yes. Unfortunately. You spend so much time, effort and energy meeting new people, servicing (past and current) clients, and getting introduced to acquaintances... only to let all those efforts and connections eventually wither and die. And you know what? It's understandable. Because as your "inventory" of people you know grows, it becomes more and more difficult to stay in communication. There is a way though. One of the best strategies I’ve found is a one-to-many strategy (one thing that goes out to many people) called the Success Story. This is part of an email drip campaign that:
When we do it, we share how we help our clients. BUT don't worry...this isn’t a "tooting your own horn" thing. Because in the Success Story, we make the client the hero. And then we share that story with all of our relationships, our past customers...essentially everyone in our "inventory" (i.e. database). The Success Story works. Every time we send one out in our mortgage practice, we typically see an increase of at least 10% in our pipeline. (And sometimes even 25-30%.) In fact, an old client of mine once got over 100 referrals in his first year in a new position, and this was one of the key strategies he used. 100 referrals. In his first year in a new position. Can you believe that? So in the next few weeks, I’m going to give you the framework for building and sending your first success story, so it’ll make people think of you when it comes to your product or service. All you need is a simple testimonial to start - more on that in upcoming emails. See you next week! Brian PS - Keep in mind, this can also give you great social media content to spin out. So it's not like you send an email and it's 'one and done.' You can keep using it over and over! Whenever you're ready, there are 2 ways I can help you:
|
Each week, get 1 actionable tip to help demystify the secrets of building a referral-based business | Join 1K+ readers
Let another praise you, Reader. In marketing, most of us are used to Hero stories. People tooting their own horns. The Hero in these circumstances is a person who is saying, “I’m the best at _______. You need to come see me.” (The legal profession’s particularly good at this.) That’s powerful communication. Communicating through authority. And when I say ‘powerful communication’ – it almost sounds like that’s what you want to be shooting for, right? Maybe that’s why so many of us fall into...
Tatyana is an amazingly talented mortgage loan officer I've coached in the past. She had this to say to me once, about the referral question I taught you last week: "I had a green light conversation with a realtor today. It went extremely well and I learned what they liked about the lenders they've used, and what they didn't like about the lenders they've worked with in the past. Turns out the referral partners moved away and we were scheduled to have lunch next week." That's what it's all...
Let's talk about the power of powerless communication for a minute. (If you want to learn more about it, check out Adam Grant's Give and Take. Powerless communication puts people at ease, and makes you more trustworthy and likeable. Some easy ways to do this?: Be humble. Ask for help or advice. Pair relatability with competence. Give people space to drive the conversation. Ask questions and get people talking about themselves. We're going to try to work all four of these, subtly, into one...