Hey Reader, wanted to share some insights from a coaching call I just had with a client. Like most of my clients, he's trying to scale his business through referrals. Over the years he's done pretty well with client-driven referrals, and he's now trying to level up even more by creating referral partnerships. So he was telling me about a potential referral partner he'd talked with, and was relaying their conversation. He had done a great job pivoting the conversation from a sales call to a relationship call. (So many of us in business are taught sell-sell-sell rather than relate-relate-relate.) He said it was a great conversation but then she said "Send me some stuff." (To some that's a green light, right? You're in!) But to his credit, his gut was telling him that wasn't the right path to take. (Check out the video for more, or read on below...) He said, "You know, I've got a pile of shock-and-awe that I can send. But I don't know if that's gonna work. What should I do?" Here's what I say: Connection always trumps collateral.So we walked through a 'script' to go back to that potential referral partner with this aim: To find out more about what they're trying to do in their business, and see where he could help. There's the real shock-and-awe. Generosity, curiosity, and gratitude always lead the way. And now he's on the verge of moving into a face-to-face meeting with a promising referral partner. Would a stack of collateral have achieved that? Probably not. You'd send it off and sit around hoping they call you back, or hoping they refer you. Door closed. Don't do that to yourself. Relationships are always going to open doors that traditional marketing can't. So next time you feel compelled (or are even asked) to send collateral...try looking for a better path that leads to connection. Jump on another call, invite them to a one-on-one, and find out what they're trying to do in their business. Have conversations that enrich each other. Explore how you can help each other in building your businesses. Whether through connections, through referrals, through sharing resources, or through other collaborations. Hope that's helpful. If there's anything else I can do to support you, let me know. Here to help. Brian Whenever you're ready, there are 2 ways I can help you:
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Sharing a quick story from a recent coaching call inside the Rich Relationship Society. It's a community small business owners and sales professionals come to, to build the relationships needed to achieve their goals. In this community I've been working with Mike, who's a fitness brand founder. He's done a great job building his business through referrals, specifically through email marketing. He's like an expert at it. And one of the things he does is create joint venture partnerships with...
Tell me if you disagree with this: Most of us aren't very good at giving referrals. I don't mean this to be harsh. You can have a big heart. And you can want to give referrals. But wanting doesn't equal doing. So seriously...when's the last time you actually gave one? And how much time was there between that one, and the one before that? Weeks? Months? Years? Why is that? When generosity is such a great way to build a business? This simple answer for most people is, we're just not comfortable...
I was working with another coaching client recently on transforming his referral partnerships. He was burnt out by years of asking, nagging, and 'bragging' for referrals. The awkwardness of it all for the seemingly low return. So he was looking to rekindle his confidence in approaching people...confidence that got lost along the way because he felt too focused on himself, but didn't know or understand how to focus on the other person. (Sound familiar? You're the one asking for referrals,...