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Hey Reader, how much are you giving? Referrals, that is. That's the same question I asked a newer client recently who was talking out some referability woes with me: "Well if you don't mind me asking, how many referrals are you giving?" He just looked kind of puzzled and said, "Well, I'm trying to get referrals." My response? "I know, but how many are you giving?" You see, not only is giving referrals the best way to get them... ...But it's also the best way to get unstuck. You know, unstuck from all that overwhelm of not knowing who to ask or what to say. And unstuck from all that overwhelm about feeling awkward about asking. It's a great way to get into action. To start walking down that road to referability...without all the pressure. Still, giving referrals isn't the most natural of things. You have to work at it. Make it a habit. (But it's way easier and more effective than doing the opposite...which is asking.) And by giving, even when you're not seeing an immediate return in the form of referrals back to you, you're still gaining. You're gaining confidence. By giving out referrals, you're:
Now, I'm not talking about chucking random 1:1 referrals at people. I'm talking about building out a targeted process. Here's what you do: 1) Figure out who your upstream referral partners could be.Think about who else your client could need that butts up to your industry. If you're a real estate agent, this might be a home inspector. Or an insurance agent. Or a mortgage professional. If you're a mortgage professional, this might be an estate planning attorney. Or a CPA. Or a financial advisor. Don't overthink it. Just start with the few that come to mind. You'll probably recognize more later. If you already know competent people in those roles, great. If you don't? Start trying to find some by asking around. 2) Work referral questions into your client onboarding process.Find out who they need. "Do you have a home inspector yet?" "Do you have an insurance agent?" "Do you have an estate planning attorney? Then...make the match. (Or if they do have a rockstar person already, ask for an introduction.) Really work at it. Work on your language, and work on your ability to give and give back so it becomes a self-perpetuating cycle. There's an old proverb that says, "A generous person will prosper. Whoever refreshes others will be refreshed." Start focusing on refreshing others, and you'll be refreshed in so many ways. Appreciate you, Brian Whenever you're ready, there are 2 ways I can help you:
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Relational leaders, great to see you. First off, thank you for all the feedback on last week’s topic about “demonstrations of value.” I’ve loved hearing how many of you are putting those ideas into action. Let’s keep going on that theme, because as we build referral-based businesses, there’s one thing that separates the good from the great. Emotional loyalty. That’s the moment when someone doesn’t just like you or trust you. They’re for you. The kind of loyalty where your partners would run...
Hello, relational leaders. First, thank you for being you. If you’re reading this, chances are you’re a small business owner or a commission-based professional who believes in growing through relationships. And you’re right to think that way. Because while the world chases attention through social media, AI, or the next shiny marketing hack, what really wins is emotional loyalty. Attention fades. Loyalty compounds. When you build emotional loyalty with your referral partners, your shoulder...
Hey, Relational Leaders, I had a great conversation this week with one of my coaching clients. He’s got some big sales goals on the board. You know that feeling—trying to stretch but also stay true to how you want to grow. So he asked me, “Brian, my branch manager wants me to go out and market this unique product we have, but I can’t get through the gatekeepers. What should I do?” And I paused. Because honestly, my first answer was, I don’t know. Here’s why. That’s sales. If you’ve followed...